Our friendly team of experts work with you to understand your personal circumstances and needs. We promise to always treat you as an individual and never a number. We specialise in getting to the heart of your fertility problem and your needs, working together with you to develop a plan of care.
Concept Fertility Centre has been providing Assisted Reproductive Services to Western Australia since 1982. Many of our team of professionals have a long tenure at Concept.10 members of the Concept team have each worked at Concept for between 21 years and 27 years. A further 9 members of the Concept team have each worked at Concept for between 10 years and 20 years.
All our staff are considered part of the dedicated "Concept Family"
Patient Liaison Officer
Our aim is to help you understand the administrative processes needed to commence investigations and treatment here at Concept Fertility Centre.
She can assist you in choosing a Fertility Specialist, explain treatments available and the estimated associated costs. At this stage she can also answer any general enquiries you may have, ensuring your access to our services is simple.
Together with our expert team of Receptionists and Nurse Coordinators the Patient Liaison Officer will assist in scheduling your first appointments.
Contact us for more information – (08) 9382 2388
You are encouraged to talk to us at any stage of your treatment. After all it’s your feedback which helps us maintain and improve our standards for all patients.
We welcome positive feedback and suggestions which should be directed to our Quality Manager, Nicki Robinson.
Of course your concerns are our concerns and in this respect please discuss any issues you may have with any member of the Concept Fertility Team.
Feedback can be provided in one of the following ways:
- Speaking with your Fertility Specialist during treatment
- In person to a member of your treatment team
- By phoning a member of your treatment team
If a matter is not resolved immediately, please contact Nicki Robinson in writing at firstname.lastname@example.org
Alternatively, you may wish to complete a Compliments, Concerns and Complaints feedback form which are available in our Patient Waiting Area.